Politica di reso

📦 Masyam Shipping & Return Policy

📩 How can I contact Masyam?

You can email us at oumaymasami06@gmail.com — our customer care team is happy to help you with anything you need!

🌍 Do you ship worldwide?

Yes, we ship internationally. 🌎

🏬 Where do you ship from?

We ship directly from our trusted partner warehouses located in Asia, depending on product availability.

✏️ Can I change or cancel my order?

We aim to process orders as quickly as possible.
If you need to make a change or cancel your order, please email us within 12 hours of placing it.
After that, your order will already be in processing and cannot be changed or canceled.
However, you can return it after delivery for a refund.

💳 What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

📦 When will my order be processed?

Orders are processed Monday through Friday.
Expect your order to be shipped within 1–3 business days after placing it.
We do not process or ship orders on weekends or holidays.

⏱️ How long will it take to receive my order?

Delivery typically takes 2–4 weeks, depending on your location.
Please allow for extra time during busy periods or holidays.

❌ What if I don’t receive my order?

If your order hasn’t arrived within 30 days from the date of shipping, you’re eligible for a full refund.

🧾 Will I be charged customs and taxes?

Prices on our site are tax-free in USD.
You may be subject to customs duties or taxes upon receiving your order, depending on your local customs office.
These charges are the customer's responsibility and are not covered by Masyam.

🔁 How do I return an item?

Please contact us at oumaymasami06@gmail.com  before returning any items.
We’ll guide you through the process and provide the correct return address.

⚠️ What if I receive a damaged or incorrect item?

If your item is damaged, incorrect, or missing, email us with:

  • Your order number

  • Photos of the item(s)

  • Any relevant details

We’ll resolve the issue as soon as possible!

💰 When will I receive my refund?

Refunds will be issued to your original payment method.
After we receive and inspect the returned item, your refund will be processed within 7–10 business days.
If you paid by credit or debit card, the exact timing may vary based on your bank.